Terms of Service

These Terms of Service ("Terms") govern your use of the Cleanwork Solutions Ltd website located at cleanwork.company (the "Service") operated by Cleanwork Solutions Ltd ("us", "we", or "our").

By accessing or using our Service, you agree to be bound by these Terms. If you disagree with any part of these terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service, including but not limited to individuals, companies, and other legal entities.

Cleanwork Solutions Ltd provides professional cleaning and facility management services to residential, commercial, and industrial clients. Our platform facilitates the connection between service providers and customers seeking cleaning solutions.

Our Services Include:

• Residential cleaning services
• Commercial and office cleaning
• Industrial and specialized cleaning
• Scheduled and one-time cleaning
• Facility maintenance and management

To access certain features of our Service, you may be required to create an account. You are responsible for safeguarding your account credentials and for all activities that occur under your account.

Account Requirements:

• You must be at least 18 years old to create an account
• You must provide accurate and complete information
• You are responsible for maintaining current contact information
• One person may not maintain multiple accounts
• You must notify us immediately of any unauthorized use

Permitted Uses

You may use our Service for lawful purposes only. The following activities are permitted:

• Booking legitimate cleaning services
• Communicating with service providers
• Providing honest reviews and feedback
• Accessing your account information
• Sharing appropriate content and information

Prohibited Activities

The following activities are strictly prohibited:

• Using the Service for illegal activities
• Harassing or threatening other users
• Posting false or misleading information
• Attempting to circumvent security measures
• Interfering with Service operation
• Violating intellectual property rights

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference.

Data We Collect:

• Account registration information (name, email, phone)
• Service booking details and preferences
• Payment and billing information
• Communication records and feedback
• Website usage analytics and cookies

How We Use Your Data:

• Provide and improve our services
• Process transactions and send confirmations
• Communicate about your bookings and services
• Provide customer support
• Comply with legal obligations

Payment Methods

We accept the following payment methods for our services:

• Major credit cards (Visa, MasterCard, American Express)
• Debit cards
• Bank transfers
• Digital payment platforms
• Cash payments (for certain services)

Pricing and Charges

• Prices are clearly displayed before booking
• Additional charges may apply for extra services
• Recurring services billed according to schedule
• All prices include applicable taxes

Service Availability

While we strive to provide continuous service, we do not guarantee uninterrupted access to our platform. Our Service is provided "as is" and "as available" without warranties of any kind, either express or implied.

Limitation of Liability

To the maximum extent permitted by law, Cleanwork Solutions Ltd shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including without limitation, loss of profits, data, use, goodwill, or other intangible losses.

Third-Party Services

Our Service may contain links to third-party websites or services that are not owned or controlled by Cleanwork Solutions Ltd. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party websites or services.

Force Majeure

We shall not be liable for any failure to perform our obligations under these Terms if such failure results from events beyond our reasonable control, including but not limited to natural disasters, government actions, or network outages.

Our Intellectual Property

The Service and its original content, features, and functionality are and will remain the exclusive property of Cleanwork Solutions Ltd and its licensors. The Service is protected by copyright, trademark, and other laws.

User Content License

By posting content to our Service, you grant us a worldwide, non-exclusive, royalty-free license to use, modify, publicly perform, publicly display, reproduce, and distribute such content on and through the Service.

Trademark Usage

You may not use our trademarks, logos, or service marks without our prior written consent. Any use of our marks must comply with our brand guidelines.

Copyright Compliance

We respect the intellectual property rights of others. If you believe that any material on our Service infringes your copyright, please contact us immediately.

Termination by You

You may terminate your account at any time by contacting us or using the account deletion feature in your profile settings. Upon termination, your right to use the Service will cease immediately.

Termination by Us

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

Effect of Termination

Upon termination, your right to use the Service will cease immediately. All provisions of the Terms which by their nature should survive termination shall survive termination, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

Modifications to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

Governing Law

These Terms shall be interpreted and governed by the laws of England and Wales. Any disputes arising from these Terms or your use of the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

Dispute Resolution Process

We encourage resolving disputes through our customer service team first. Most issues can be resolved quickly through direct communication.

Alternative Dispute Resolution

If direct resolution is unsuccessful, we offer mediation services through approved third-party mediators for disputes under £10,000.

Class Action Waiver

You agree that any dispute resolution proceedings will be conducted on an individual basis only. Class actions, class arbitrations, and representative actions are prohibited.

Severability

If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.

Entire Agreement

These Terms constitute the entire agreement between you and Cleanwork Solutions Ltd regarding the use of the Service and supersede all prior and contemporaneous understandings regarding such subject matter.

Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. If any right or provision of these Terms is held to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Assignment

We may assign our rights and obligations under these Terms without notice. You may not assign your rights or obligations under these Terms without our written consent.

If you have any questions about these Terms of Service, please contact us using the information below: