Privacy Policy
Your privacy is important to us. This policy explains how Cleanwork Solutions Ltd collects, uses, and protects your personal information.
Last updated: December 2024
1. Information We Collect
At Cleanwork Solutions Ltd, we collect various types of information to provide you with the best possible service. The information we collect includes:
Personal Information
When you interact with our website or services, we may collect personal information such as:
- • Name and contact information (email address, phone number, postal address)
- • Company information and job title
- • Account credentials and preferences
- • Payment information (processed securely through third-party providers)
Automatically Collected Information
We automatically collect certain information when you visit our website:
- • IP address and browser information
- • Pages visited and time spent on our site
- • Referring website or search terms
- • Device and operating system information
Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your browsing experience. These include:
- • Essential cookies for website functionality
- • Analytics cookies to understand site usage
- • Marketing cookies for targeted advertising (with your consent)
2. How We Use Your Information
We use the collected information for legitimate business purposes, including:
Service Provision
To provide, maintain, and improve our cleaning services and customer support.
Communication
To respond to inquiries, send service updates, and provide important notices.
Marketing
To send promotional materials and information about new services (with your consent).
Legal Compliance
To comply with legal obligations and protect our rights and interests.
3. Information Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our business, such as:
- • Payment processing companies
- • Cloud storage and hosting providers
- • Customer relationship management systems
- • Marketing and analytics services
Legal Requirements
We may disclose your information if required by law or in response to valid legal processes, such as:
- • Court orders or subpoenas
- • Law enforcement requests
- • Investigation of potential violations
4. Data Security and Protection
We implement comprehensive security measures to protect your personal information:
Our Security Commitments
- • SSL encryption for all data transmission
- • Regular security audits and updates
- • Limited access to personal information on a need-to-know basis
- • Secure data storage with backup procedures
Data Breach Response
In the unlikely event of a data breach, we will:
- • Investigate the incident immediately
- • Notify affected users within 72 hours
- • Report to relevant authorities as required
- • Take steps to prevent future occurrences
5. Your Rights and Choices
You have several rights regarding your personal information:
Access and Portability
You can request a copy of your personal data in a structured, machine-readable format.
Correction and Updates
You can update or correct your personal information at any time through your account settings.
Deletion
You can request deletion of your personal information, subject to legal requirements.
Marketing Opt-out
You can unsubscribe from marketing communications at any time using the unsubscribe link.
6. International Data Transfers
Your information may be transferred to and processed in countries other than your own. When we transfer personal data internationally, we ensure appropriate safeguards are in place:
- • Adequacy decisions by relevant authorities
- • Standard contractual clauses
- • Certification schemes and codes of conduct
- • Binding corporate rules
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy:
| Data Type | Retention Period | Purpose |
|---|---|---|
| Account Information | Duration of account + 3 years | Service provision and legal compliance |
| Transaction Records | 7 years | Financial reporting and tax compliance |
| Marketing Data | Until consent withdrawn | Marketing communications |
| Website Analytics | 26 months | Website improvement and analytics |
8. Children's Privacy
Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information promptly.
9. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. When we make material changes, we will:
- • Notify you via email or prominent website notice
- • Update the "Last updated" date at the top of this policy
- • Provide a summary of key changes
- • Obtain your consent for material changes where required
10. Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
Cleanwork Solutions Ltd
Address:
71-75 Shelton Street
Covent Garden
London, WC2H 9JQ
United Kingdom
Phone: +44 20 3318 4921
Email: [email protected]
Business Hours:
Monday - Friday: 09:00 - 18:00
Data Protection Officer
For specific privacy-related inquiries or to exercise your rights, you can also contact our Data Protection Officer directly.
Email: [email protected]
Response Time: We aim to respond within 30 days